Privacy Policy

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, billing and shipping addresses, email address, and phone number.
• Order and account information: products purchased, order history, account credentials, preferences, claims, reshipments, store credits, and communications.
• Payment information: transaction and payment details processed by Shopify and our payment providers. We do not store complete payment-card numbers on our own servers.
• Device and usage information: IP address, browser and device type, cookie identifiers, pages viewed, referring links, interactions, and approximate location derived from an IP address.
• Customer-support information: messages, photographs, call or chat details, and other information you provide when requesting assistance.
• Marketing information: email or SMS preferences, engagement with our messages, and advertising interactions.

How We Collect Information

We collect personal information:

• Directly from you when you order, create an account, subscribe to messages, or contact us.
• Automatically through cookies, pixels, server logs, APIs, and similar technologies when you use our website.
• From service providers and business partners, including Shopify, payment processors, shipping carriers, marketing platforms, analytics providers, fraud-prevention services, and customer-support tools.

How We Use Personal Information

• Process payments, fulfill orders, coordinate shipments, and provide delivery updates.
• Create and manage customer accounts and remember customer preferences.
• Respond to questions and investigate claims, reshipments, store credits, delivery problems, and product concerns.
• Detect and prevent fraud, misuse, chargebacks, security incidents, and unauthorized transactions.
• Operate, analyze, personalize, and improve our website, products, services, and marketing.
• Send transactional messages and, with consent where required, promotional email or SMS messages.
• Comply with legal, tax, regulatory, recordkeeping, and enforcement obligations.

Shopify and Enhanced Services

Our store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase from our store. Shopify Network Intelligence is enabled for our store. Shopify may also process information about your interactions with our store, other Shopify merchants, and Shopify to provide services such as fraud prevention, personalization, analytics, improved commerce features, and advertising measurement or targeting.

To provide these services, information may be shared with Shopify and other service providers located in the United States or other countries. Shopify’s handling of your information is described in the Shopify Consumer Privacy Policy.

Where required, you may opt out of data processing that is considered a “sale,” “sharing,” or targeted advertising through our Your Privacy Choices — Do Not Sell or Share My Personal Information page. Shopify displays device-based opt-out controls for visitors in supported U.S. states. If a control is unavailable or you need help applying a request, email cs@oceanside-email.com or call 877-849-2490. We honor applicable opt-out preference signals, including Global Privacy Control, where required by law. A qualifying signal applies to the browser or device sending it and, where required and we can associate it with you, to your identified profile. You may also manage Shopify’s use of your information through Shopify’s privacy portal.

How We Disclose Personal Information

We may disclose personal information to:

• Platform and technology providers, including Shopify and providers that host, secure, analyze, or support our store.
• Payment and fraud-prevention providers to authorize transactions and protect customers and our business.
• Shipping and fulfillment partners to prepare orders, create labels, coordinate delivery, and resolve shipping issues.
• Customer-service providers, including Gorgias, to manage customer communications and support requests.
• Marketing, analytics, and advertising providers, which may include MailWizz, Postscript, Google, Meta, Stape, and other platforms we use to deliver communications, operate server-side measurement, or measure and personalize advertising.
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, or establish, exercise, or defend legal claims.
• Parties to a business transaction involving a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to applicable law.

We do not sell personal information for money. Certain advertising or analytics disclosures may, however, be considered a “sale,” “sharing,” or targeted advertising under some privacy laws.

Email and SMS Marketing

Email: If you subscribe, we may send offers, product news, reminders, and store updates. You can unsubscribe through the link in any promotional email. Unsubscribing does not stop necessary transactional messages about an order or account.

SMS: If you opt in, you agree to receive recurring automated marketing and transactional text messages. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Our Messaging Service Privacy Policy explains SMS-specific collection and use, including personalized shopping cart reminders. See our Messaging Terms for program terms and our Notice of Financial Incentive for the $10 off $150 offer, participation, withdrawal, and valuation information.

Cookies, Analytics, and Advertising

We and our partners use cookies, pixels, APIs, server-side measurement, and similar technologies to operate the website, remember preferences, understand site use, measure performance, prevent fraud, and personalize content or advertising.

Where available, you can manage nonessential cookies through our cookie banner or privacy settings. You can also adjust browser settings, although blocking some cookies may affect site functionality. Browser cookie controls do not necessarily stop all server-side or cookieless processing.

Shipping, Claims, and Customer Support

We use and disclose the information needed to fulfill temperature-sensitive orders, coordinate shipment timing, send delivery notifications, and investigate order or delivery concerns. If you submit a claim, we may review order details, shipment records, delivery confirmation, communications, photographs, and related documentation to determine an appropriate resolution and prevent abuse.

Please review our Shipping Policy and Reshipment & Store Credit Policy for additional terms.

Your Privacy Rights and Choices

Depending on where you live and subject to legal exceptions, you may have the right to:

• Request access to or a copy of personal information we maintain about you.
• Request correction or deletion of personal information.
• Request information about the categories of information collected, used, or disclosed.
• Opt out of the sale or sharing of personal information or its use for targeted advertising.
• Withdraw consent where processing is based on consent.
• Appeal our response to a privacy request where applicable.

To submit a request, email cs@oceanside-email.com. You may also call 877-849-2490. Describe your request and provide enough information for us to identify relevant records. For access, deletion, or correction requests, we may reasonably verify your identity. We do not require identity verification or account creation for a request solely to opt out of sale, sharing, or targeted advertising; we may ask only for information needed to apply the request. We may deny or limit requests where permitted by law.

You may use an authorized agent where allowed by law. We may request proof of the agent’s authority and may need to verify your identity directly. Direct identity verification is not required for requests solely to opt out of sale, sharing, or targeted advertising. We will not discriminate against you for exercising an applicable privacy right.

Appeals: If we deny your privacy request and you have an applicable right to appeal, email cs@oceanside-email.com with “Privacy Request Appeal” in the subject, identify the original request, and explain why you disagree. We will review the appeal and provide a written decision and explanation within the time required by applicable law. If we deny the appeal, we will provide information about contacting the relevant regulator where required. You may also contact your state attorney general or privacy regulator directly.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, tax and accounting records, fraud prevention, dispute resolution, and legal compliance. Retention periods vary based on the type of information and our legal or operational needs.

We use commercially reasonable administrative, technical, and organizational safeguards and rely on established service providers designed to protect personal information. No transmission or storage system can be guaranteed completely secure.

International Processing

We and our service providers may process personal information in the United States and other countries. Privacy laws in those locations may differ from the laws where you live. Where required, we rely on legally recognized safeguards for international transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. Where required, we will provide additional notice of material changes.

Contact Us

Oceanside Seafood Inc.

3617 E. Grand River Ave., Howell, MI 48843, United States

Phone: 877-849-2490

Email: cs@oceanside-email.com