UPS Access Point Delivery
Where offered at checkout, you may select a UPS Access Point location through HubBox instead of home delivery. This is a carrier delivery service to a collection location, not pickup from an Oceanside Seafood store. Available locations, eligible services, shipping charges, and discounts are shown at checkout. Existing order minimums and shipping cutoffs apply unless checkout expressly states otherwise.
Review the location’s opening hours before selecting it. Delivery estimates refer to arrival at the selected Access Point, not the time you collect your order. Wait for confirmation that your package is ready before visiting. Bring identification and any tracking number or release code required under UPS pickup identification requirements.
For UPS Access Point orders, “available for collection” means UPS confirms the package is ready, tracking or a pickup notification communicates that status, and the location is open and able to release it. A delivery scan alone does not establish availability if the package cannot actually be collected. Monitor tracking and contact us promptly if a notification is missing, the location is closed, or the package cannot be released.
Because seafood is perishable, collect and refrigerate or freeze your order as soon as practical once available, ideally the same day. Our approximately six-hour post-delivery packaging guidance is not a guarantee of safe temperature and does not restart when you collect the package. Do not assume an Access Point provides refrigeration or freezing, or that the carrier’s maximum holding period is a safe storage period for seafood.
If a location refuses the shipment, becomes unavailable, or UPS proposes a different collection location, contact us promptly so we can review available options. Do not manually substitute a collection address or request a diversion without checking with us. Uncollected packages may be returned or otherwise handled under carrier procedures; this does not automatically qualify for a refund, reshipment, or store credit. We review the circumstances under our Reshipment & Store Credit Policy, including whether the package was actually available and whether delay was within your control.